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Summary: The New Experts

Review and Analysis of Bloom's Book

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Business Book Summaries


Paru le : 2014-10-28



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Description
The must-read summary of Robert Bloom's book: "The New Experts: Win Today's Newly Empowered Customers at Their 4 Decisive Moments".

This complete summary of the ideas from Robert Bloom's book "The New Experts" presents the four key customer contact moments: first contact, transaction, continued use of the product and advocacy (repeat customers). In his book, the author explains very specific ways that businesses can enhance customer encounters. This summary provides readers with an important reminder that the customer is always the most important person in any transaction.

Added-value of this summary:
• Save time
• Understand key concepts
• Expand your knowledge

To learn more, read "The New Experts" and find out how to enhance the experience of every customer transaction you make.
Pages
43 pages
Collection
n.c
Parution
2014-10-28
Marque
Business Book Summaries
EAN papier
9782511045329
EAN EPUB SANS DRM
9782511020586
Informations sur l'ebook
Ce livre est accessible aux handicaps Voir les informations sur l'accessibilité
Prix
9,99 €

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